Information for Law Enforcement

1. Overview

PixServe LLC ("PixServe") cooperates with law enforcement agencies in accordance with United States law. This page outlines the process for submitting legal requests for user data or content removal.

We are committed to protecting the privacy of our users while fulfilling our legal obligations. All requests are reviewed by our legal department to ensure compliance with applicable law.

2. United States Law Enforcement

We respond to valid US legal process, including:

  • Subpoenas — We may provide basic subscriber information (email address, account creation date, upload metadata) in response to a valid federal or state subpoena.
  • Court Orders — We may provide additional non-content information in response to a court order issued under 18 U.S.C. § 2703(d), upon a showing of specific and articulable facts.
  • Search Warrants — We may provide stored content (uploaded images) in response to a search warrant issued by a court of competent jurisdiction, supported by probable cause.

All legal process must be directed to our registered agent:

PixServe LLC — Legal Department
30 N Gould St, Ste R
Sheridan, WY 82801
United States

All requests must be served via registered mail or process server. We do not accept legal process via email.

3. International Law Enforcement

PixServe LLC is a United States company incorporated in the State of Wyoming, subject exclusively to US law. We are unable to accept or process foreign court orders, subpoenas, or other legal instruments directly.

International law enforcement agencies seeking user data or content removal must submit requests through one of the following channels:

Mutual Legal Assistance Treaty (MLAT)

Submit a request through your country's central authority to the United States Department of Justice, Office of International Affairs. The MLAT process enables foreign governments to obtain evidence located in the United States through formal diplomatic channels. Your country's central authority can advise on the specific requirements and expected processing times for MLAT requests.

Letters Rogatory

For countries without an applicable MLAT, requests may be submitted via letters rogatory through the Hague Convention on the Taking of Evidence Abroad in Civil or Commercial Matters. Letters rogatory must be transmitted through proper diplomatic or judicial channels and are subject to review by US courts.

We are unable to respond to informal requests, direct emails from foreign authorities, or documents not served through proper US legal channels. This includes, but is not limited to: foreign police requests sent by email, foreign court orders served directly to PixServe, foreign administrative orders, and requests from foreign regulatory bodies.

4. Data Availability

Important: Please read before submitting a request

IP addresses associated with uploads are retained for 72 hours only and are then permanently and irreversibly deleted. We are unable to produce data that no longer exists.

Anonymous uploads made before March 2024 have no associated account information. These uploads cannot be attributed to any individual or account.

Account data consists of: email address, hashed password (bcrypt), and account creation timestamp. We do not collect payment information, real names, physical addresses, or government-issued identification.

We recommend submitting preservation requests promptly, as data may no longer be available by the time formal legal process is completed. This is particularly relevant for international requests, which may take several months to process through MLAT or letters rogatory channels.

5. Preservation Requests

US law enforcement agencies may submit preservation requests under 18 U.S.C. § 2703(f). Upon receipt of a valid preservation request, we will preserve the specified records for 90 days, renewable for an additional 90 days upon request.

Preservation requests must include:

  • The requesting officer's name, badge number, and agency
  • The specific account(s) or content to be preserved, identified by URL, account email, or other unique identifier
  • The specific types of records to be preserved
  • A statement that formal legal process will be sought for disclosure of the preserved records

Preservation requests must be submitted on official agency letterhead and sent to our registered address via registered mail or process server. A preservation request does not compel disclosure; it only requires that we retain the specified records pending issuance of formal legal process.

6. Emergency Requests

If you are a law enforcement officer and believe there is an imminent threat to life or serious physical injury, contact lawenforcement@pixserve.cc.

Emergency requests are evaluated on a case-by-case basis under 18 U.S.C. § 2702(b)(8) and must include:

  • The requesting officer's full name and badge number
  • Agency name and jurisdiction
  • A direct callback telephone number (for verification)
  • A detailed description of the emergency, including the nature of the threat and the individuals at risk
  • The specific data being requested and how it relates to the emergency

We will attempt to respond to emergency requests within 24 hours. We reserve the right to verify the identity and authority of the requesting officer before disclosing any information. Submission of a false emergency request may result in criminal liability.

7. Cost Reimbursement

PixServe reserves the right to seek reimbursement for costs reasonably incurred in responding to legal process, as permitted under 18 U.S.C. § 2706. This may include costs associated with searching for, assembling, reproducing, and transporting records responsive to legal process.

We will provide a cost estimate upon request prior to commencing production. Payment terms and acceptable methods of reimbursement will be communicated at that time.